Frequently Asked Questions

A managed service provider (MSP), such as NVITS, is an external IT services vendor that remotely manages your IT systems and infrastructure. Partnering with an MSP allows you to leverage top IT expertise while significantly cutting costs.

NVITS offers Managed IT Services which entail a comprehensive solution for managing, maintaining, and supporting a company’s IT infrastructure. This frees you to focus on core business operations as we expertly handle all tech-related aspects. At NVITS, our Managed IT Services encompass proactive monitoring, routine maintenance, cybersecurity, network management, data backup and recovery, cloud services, and round-the-clock helpdesk support. Collaborating with us ensures minimal downtime, enhanced security, cost-effectiveness, expert resource availability, and a custom technology strategy that complements your business objectives. NVITS stands out for its commitment to providing outstanding IT solutions to clients in Reno, Nevada, and beyond, aiding them to remain competitive and efficient in the dynamic business landscape.

The costs for Managed IT Services in Reno, Nevada, usually range from $100 to $250 per user per month depends on the services ( Managed services + Cybersecurity offerings). Most small- to mid-sized businesses average between $100-$200, while larger organizations or those with complex IT needs may pay more. Providers offering services below $100 monthly typically have limited service provisions. Rates above $200 per user monthly are less frequent but exist for complex IT systems needing extensive services or outsourcing their entire IT departments. To offer an accurate quote, NVITS would need to evaluate your specific needs and requirements. Feel free to reach out to our team for a customized proposal perfectly tailored to your business.

NVITS's Managed IT Services cover 24/7 monitoring, real-time support, network and security management, data backup and recovery, among other services. We work closely with you to develop a custom solution that fulfills your unique needs.

The main distinction between IT and managed IT services lies in the scope, delivery model, and the client-service provider relationship. Let's dive in: - IT Services: This encompasses diverse technology-related solutions like hardware and software installation, network setup, troubleshooting, and maintenance. These services are typically provided on a per-project or on-demand basis. IT service providers may also offer advisory services to assist clients with their technology strategies. - Managed IT Services: These services offer a broader, proactive approach to managing a client’s entire IT infrastructure. An MSP like NVITS takes on the responsibility of monitoring, maintaining, and supporting a client’s IT environment, often through long-term partnerships. This includes tasks such as network management, cybersecurity, data backup and recovery, cloud services, and helpdesk support. In a nutshell, while IT services are transactional and focused on specific issues or projects, Managed IT services offer continuous support and management of a business’s IT infrastructure. By opting for managed IT services, businesses can leverage a more strategic and proactive approach to technology, enabling them to concentrate on their core operations while the MSP manages their IT needs.

NVITS has been serving businesses in the Reno, Nevada area with proficiently managed IT solutions for over a decade. Our growing team of more than 70 professionals, who are available around the clock to assist with any issue, is dedicated to your success. By partnering with us, you’ll have access to not only helpdesk support but also a comprehensive Managed Security Service Provider.

NVITS offers Managed IT Services to a broad range of industries and organizations in Reno, Nevada. Our clients range from tech startups, including SaaS, app development, and AI companies, to those in:

• - Medical Clinics
• - Local governments entities
• - Law Firms
• - Finance, Insurance companies
• - Construction Companies
• - Product Development, Manufacturing, Logistics
• - Non-Profit organizations

Regardless of the industry, NVITS’s Managed IT Services Plan, coupled with our exceptional 24/7 IT Support services, caters to businesses across Reno, Nevada. We invest time in understanding your business, ensuring the best-in-class IT solutions and security layers we incorporate meet your company’s requirements and goals.

Absolutely. At NVITS, we excel in security. As a Managed IT Services company and a Managed Security Services Provider (MSSP), we offer a spectrum of security services designed to safeguard your organization’s data, infrastructure, and people. Our Managed IT Security services include:

• - Security Incident Event Management (SIEM)
• - 24/7 Security Operations Center (SOC)
• - Managed Detection Response (MDR)
• - Vulnerability Management Remediation
• - Incident Management Remediation
• - Compliance Preparation Management
• - End-User Security Training
• - Antivirus (Endpoint Detection and Response)
• - Dark Web Monitoring

By opting for NVITS, you enjoy the dual benefits of MSP and MSSP expertise, ensuring an optimally functioning IT infrastructure while safeguarding your organization from cybersecurity threats.

The benefits of a robust cybersecurity program are often seen as intangible, yet highly valuable. Cybersecurity is fundamentally about prevention—protecting company, customer, and employee data from unauthorized access. This proactive approach ensures the security of your networks and data, providing peace of mind to both employees and customers, who can trust that their sensitive information is safeguarded. This data can include highly valuable assets like credit card details, social security numbers, medical records, and billing information. Additionally, effective cybersecurity fosters confidence in your business from customers, employees, and stakeholders alike. Lastly, in the event of a cyber attack, a well-prepared cybersecurity strategy enables your organization to respond quickly, reducing the impact and ensuring business continuity.

Absolutely! In fact, around 58% of data breaches target small businesses, and two-thirds of SMBs have experienced a cyberattack within the past year. Why? Hackers often seek the path of least resistance, and small businesses with the mindset of "it won’t happen to me" are prime targets. Even companies with anti-virus software aren’t fully protected—82% of those attacked reported that malware bypassed their anti-virus defenses. The reality is that no business, regardless of size, is immune to cyber threats. It’s crucial to take proper precautions and implement a cybersecurity program to protect your organization.

Comprehensive Data Logging & Tracking NVITS managed SIEM solutions consolidate security information across all your endpoints, enabling our analysts to mitigate threats to your business. Our team leverages this information to identify patterns and vulnerabilities, enhancing your organization’s resilience against cyber threats and improving its overall security posture.

24/7 Monitoring From Our SIEM NVITS managed SIEM solutions deliver real-time alerts through our Security Operations Center (SIEM). With data coming in from multiple sources, our analysts will aggregate the data and prioritize alerts, enabling them to focus on the most probable and impactful threats first. And, with our threat intelligence capabilities, you can rest assured that our analysts will weed out false positives and only address legitimate threats.

Detect All Threats, Big or Small One of the key benefits of a managed SIEM solution is its advanced threat detection capabilities. Our analysts perform continuous monitoring to ensure no threat goes unnoticed. By consistently scanning your systems and analyzing log data, our team can swiftly identify any abnormalities and irregularities, taking prompt action to mitigate threats to your business.

Respond to Threats Instantaneously Because our SIEM has visibility over disparate network locations and event sources, our analysts can better contextualize potential security incidents. This, in turn, speeds up investigation efforts and enables our team to trigger incident response quicker and more efficiently, reducing the impact of a potential security breach.

NVITS provides IT services to clients nationwide. While our base is in Nevada, we support businesses across the country, as many companies have a presence here due to Nevada's attractive business climate. Nevada offers benefits such as favorable tax policies, proximity to major markets, and a business-friendly regulatory environment. This makes it a prime location for companies, and NVITS is equipped to provide top-tier IT and cybersecurity services, whether you're operating solely in Nevada or have locations across the U.S.